Support

FAQ

How does BETA7 work?

BETA7 is a brand-new app for routesetting and bouldering. The QR codes you may have noticed at the starting holds at your favorite boulder gym are linked directly to a route-profile-page, for grading & style information, sends and especially to beta videos from your friends and favorite routesetters!

Just scan the QR code with any scan-app and watch the solution to a certain boulder problem. If you have a different solution, film a video and share it using the same QR code.

What personal data do you need and why do you ask for my height and ape index?

For signing up you only need a valid e-mail address. No additional data is need - you don't need to share your real name, a profile picture that shows your face or a profile picture at all. However, if you share those informations it will help your friends and followers to find and notice you right away.

Moreover, other users might find data about your hight and ape index quite helpful. This information might help them to evaluate if that specific Beta posted by you is manageable for them as well.

Is BETA7 for free for Users?

Sure

Do I need to set up an account to use BETA7?

No, not neccessarily ;) Watching BETA videos, searching for other users and scanning #qrcodes in your gym is possible without an account.

But as soon as you like to follow your friends and favorite routesetters, we need a little something-something to make that happen. Same applies to use of features as liking and commenting, to posting Betas in general and also to adding a boulder you already climed to your send-list. Therefore you'll need an account.

I don't know what you're talking about. What are sends, boulders and betas?

Heyya, we are happy to help: A send describes the case when you successfully toped a boulder. If you finish it on the first try, you flashed it. A beta is a description - in our case it's a video tutorial - of how to solve a certain climbing problem and how to finish a certain route. In bouldering there is always more then one way to solve a problem - thus it's very interesting to watch different betas.

Wanne know more? https://en.wikipedia.org/wiki/Glossary_of_climbing_terms#send

What possibilities do I have concerning my user name?

The same roules apply on BETA7 as on instagram. You are free to choose letters from A-Z and numbers from 0-9, with a maximum of 28 signes and all in various combinations. If you have already an instagram account - perfect! If you sign in with your instagram account it will help your friends and followers on instagram to find you on BETA7.

Can I sign up on BETA7 using accounts from different social media platforms?

Yes, feel free to login with your facebook and google account. You also have the possibility to link your instagram profile. That means you would reuse your profile picture on BETA7 and you could share videos easily that you already uploaded on instagram.

Is BETA7 already available in my home gym?

[Coming soon] But if you already noticed QR-codes in your local gym: Then yes, it is ;)

I'm a routesetter. How do I get an account that allows to create and share my own routes?

Please go to the routesetting page and apply fo an routesetting-add-on. Or ask some other routesetter to recommend you.

I'm a climbing gym operator. How do I make BETA7 available at my gym?

We are soon available for gyms. Please write us an e-mail. We'd love to help you with that.

Is BETA7 specifically made for bouldering? Or does it also support alpine climbing?

Although we are very much focussing on bouldering, we are sure that you could use BETA7 for climbing as well ;)

Why is the app called BETA7?

"BETA7 - the betas heaven". And: The shape of the number 7 already looks like a boulder.

I forgot my password. What shall I do?

Please go to the login page and click on the reset button.

How do I report bugs or suggest new features?

Please send us an e-mail to support@beta7.app.

How do I support the development of BETA7?

Contact us: support@beta7.app.

How do I know if a specific climb is available at BETA7?

Please watch out for those #qrcode at your gym or have a look at your favorite routsetters profile.

What are silent posts?

The silent post feature helps to keep your feed crisp and interesting to your followers by avoiding duplicates.

If you use the silent post feature, posts will only be visible at the route page and at your profile wall, but not within the feed of your followers. That allows you to post several Betas of one boulder session, without showing every single one of them in your feed.

This feature comes also in handy in cases where you filmed someone else. Let's say you filmed a friend and now you`d like to send him that video. In that case you'd simply upload that video, tag your @friend and mark it as a silent post. Your friend would get a notication and would have the possiblilty to share that video using the re-post feature. Once he re-posted, the video only appears once in the feed of his followers. Otherwise, if you wouldn't use the silent post feature, your common followers would see only your video in their feed.

How does the image of my beta post becomes the image of the route?

The preview-image of the first(!) Beta video automatically covers the preview-image of the route when it's uploaded. Thus it will be used for all following "sends". If you post as a routesetter, you'd always have the possibility to any given time to cover the preview-image of the route with something you chose yourself.

How does the route notification work and what are my benefits?

If you'd like to project a route or if you'd just like to stay tuned about it, you are free to choose whether you activate notifications for that route or not. If you'd activate, you'll get notified whenever a new beta is available and whenever someone you follow "sended" it.

Is it posssible to to post a video with an other climber then me?

Of course it's possible :) Let's say you filmed a friend and now you`d like to send him that video. In that case you'd simply upload that video using your own account, then you tag your friend via @username. Your friend gets a notication and has now the possiblilty to share that video using the re-post feature (♻-button on the right below at the video). In the following, the video is visible in his feed and in his profile.

You can also tag someone who did not setup a profile at BETA7 yet. As soon as this friend signes up with that@username you taged him with, (best case would be his instagram name) he will get noticed about the video and is able to share it using the re-post feature as well.

I posted a video on instagram. Can I transfer it to BETA7?

The answer is yes! If you link your BETA7 account to your instagram profile, you will automatically see your latest instagram videos in your beta post dialog. Moreover you have the possibility to insert a link to your instagram post (f.eg. https://www.instagram.com/p/BsdYE6qomkM/)

Contact

If you have any questions or found a bug, please write us an email, a message on facebook/Instagram or speak to us at Berta Block.

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